Brist d.o.o. Terms and Conditions

OUR COMPANY

Brist d.o.o.

Address: Trgovačka 40, 52215 Vodnjan, Croatia, EU
Mobile phone: +385 (0)95 562 4111
E-mail: paul@brist-olive.hr

Owners: Silvano Puhar, Ines Puhar.

Members of the board: Silvano Puhar, Ines Puhar; Paul O’Grady.

VAT ID: HR37971561748

IBAN: HR1323600001101438531, Zagrebačka banka d.d.;  

SWIFT CODE: ZABAHR2X

WEB SHOP

Working hours: every day 0-24
brist-olive.hr/webshop/ is a specialized web shop for selling extra virgin olive oils and complimentary culinary products and is wholly owned by the company Brist d.o.o.

PRODUCTS & PRICES

All prices on the Brist web shop are expressed both in HRK and in Euro and are displayed inclusive of Croatian VAT Rates. 

As of the 1st of July 2021, for businesses such as Brist, with a distance sales turnover of more than €10.000, it is required that the VAT on distance selling to private persons within other EU member states be calculated based on the state to which the package is delivered. Therefore the final price for any order, with a destination in another EU state, will be calculated during the checkout phase, and based on that state’s VAT rates, once the destination country has been inputted.

Shipping costs are not included in the product price. Shipping costs are also calculated during your checkout phase. The shipping costs depends on the country of delivery and the weight of your the shipment. Please note that the VAT on shipping is always based on the relevant Croatian VAT rate as part of the service occurs in Croatia.

More about EU VAT regulations and VAT rates for all EU Member States

PAYMENT

The Brist web shop shop allows you to pay with:

Paypal & credit cards by PayPal/Braintree in the EU

Credit cards by PayPal/Braintree in Croatia

SHIPPING

We ship exclusively within Croatia and other EU member states.

Delivery is door to door to any valid address within the EU.

Your package will be processed and shipped from Brist d.o.o. to your address within 1-3 days

Shipments can be expected to arrive within 2-10 days, depending on your location and courier service within your country.

We send automatic tracking information via our partner courrier in most EU countries. You can also request tracking details directly at: paul@brist-olive.hr

We also have distribution partners in Switzerland and the USA. Please contact us for their details: paul@brist-olive.hr

COMPLAINTS/RETURNS POLICY

Pursuant to the Consumer Protection Act, the customer is entitled to claim. Complaints are considered valid if they respond to the terms of the complaint in accordance with the Mandatory Obligations Act and the Consumer Protection Act. The buyer is obligated to return the product to the seller within the agreed deadline at the agreed address. The seller is obliged to replace the product within a period of 14 days from receipt of a valid complaint or to refund the entire amount paid.

All complaints can be send to the e-mail address: paul@brist-olive.hr

More info about your rights you may find at: https://europa.eu/

INTERNET DISPUTE RESOLUTION

According to special regulation of the European Union, dated 15.02.2016, throughout the EU, online purchase-related disputes can be resolved through a platform that you can access here: European Commission Online Dispute Resolution.

This means that if you cannot resolve a problem, directly with the seller, during the online purchases process within the EU (a defective product, the impossibility of replacing the product, etc.), you can submit a complaint through the link above.

The platform can be used by consumers and merchants, and the complaint can be submitted through any of the 23 official EU languages.

COLLECTION OF PERSONAL DATA

brist-olive.hr/webshop/ agrees to protect customers personal data in a way that it collects only necessary, basic information about customers/users for fulfilling our obligations; inform customers about the way we collect information and regularly give customers a choice about how their data, including the decision whether or not to have their name removed from lists used for marketing campaigns. All customer information is strictly kept and only accessible to employees whose data is required to perform certain services. All Brist d.o.o. employees and business partners are responsible for compliance with the privacy principles.

Notifications about changes

If we decide to change our Privacy Policy, we will post the notice on this site’s front page. Users will always be familiar with the data we collect, the way we use the collected data, and under what conditions we may disclose personal information. If at any time we choose to use the personal information of the user in a different way than the one stated at the time when they are received, we will email the users. Users will be allowed to approve or reject the use of data in a new way. The data will be used in accordance with the privacy policies valid at the time of the user’s data collection.

SECURITY OF ONLINE PAYMENTS

PayPal/Braintree uses an advanced system for secure acceptance of credit cards on the Internet.

Only in exceptional circumstances do we permit the payment of goods to private customers using Bank transfers (mobile transfers and others). Such transfers are made according to the rules of your bank and any additional charges are borne solely by the payer.

PAYMENTS AND CURRENCIES

All payments made from within Croatia must be made in Croatian Kuna (HRK).

All payments made from outside of Croatia must be made in Euro.

All amounts charged to your PayPal or Credit card will match the exact amount in the currency you paid.

PRIVACY POLICY

These rules determine and govern how the Seller uses and protects all information that customers have given when they use the https://brist-olive.hr/.
Personal data is any information relating to a particular person or a person that can be determined. Specifically, personal data is considered all the information that determines the customer’s identity (eg. name and surname, e-mail address, address of residence, etc.).

Personal data processing is any act or set of actions performed on personal data, whether by automatic means or not, such as collecting, capturing, organizing, saving, modifying, retrieving, inspecting, using, detecting, transmitting, posting, or otherwise made available, categorized or combined, blocked, deleted or destroyed, and the implementation of logical, mathematical and other operations with these data.

By registering on the internet site of https://brist-olive.hr/, by purchasing or booking as a guest or by accessing the buyer’s own page, the buyer agrees that the Seller processes his personal information listed in the reservation form, the order information, as well as the information available in the payment process and other data. The same data is used for the purpose of signing the contract, and for the purpose of introducing the seller to the purchasing habits of the buyer, as well as for informational purposes, and for the purposes of promoting the services and products of the seller. The Seller undertakes to maintain the privacy of all personal data of all Buyers, and shall act with them in accordance with the Personal Data Protection Act or other applicable regulations.

COOKIES

You can view here our Cookie Policy

LICENSE

Unless otherwise stated, Brist d.o.o. own the intellectual property rights for all material on https://brist-olive.hr/ All intellectual property rights are reserved. You may access this from https://brist-olive.hr/ for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from https://brist-olive.hr/ for any commercial use
  • Sell, rent or sub-license material from https://brist-olive.hr/
  • Reproduce, duplicate or copy material from https://brist-olive.hr/ for commercial use

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Brist d.o.o. does not filter, edit, publish or review comments prior to their presence on the website. Comments do not reflect the views and opinions of Brist d.o.o.. To the extent permitted by applicable laws, Brist d.o.o. shall not be liable for any such comments or for any resulting liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of comments on this website.

Brist d.o.o. reserves the right to monitor all comments and to remove any comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the comments on our website and have all necessary licenses and consents to do so;
  • The comments do not invade any intellectual property rights, including without limitation copyright, patent or trademark of any third party;
  • The comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Brist d.o.o. a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your comments in any and all forms, formats or media.

This Agreement shall begin on the date hereof.