Villa Santa Margherita Terms & Conditions
All bookings are subject to these terms and conditions which are deemed to have been accepted in full by the renter and all guests named as part of the booking.
CONTRACTING PARTY
Villa Santa Margherita (referred to also as “the property“), is the sole tourist rental property of Brist d.o.o. which herein also will be referred to as “Brist“, “the owner“, “we“, “us“ or “our“, and is represented solely by Brist d.o.o. representatives.
COMMUNICATION AND TRANSACTIONS
All official communications and payments must be from the person named on the booking as the “renter“ (also refered to as “you“ or “your“). The renter must be at least 18 years old and must be authorised to make the booking on behalf of all guests named in the booking. By confirming the reservation the renter confirms that he/she is so authorised and that all guests agree to be bound by the booking terms and conditions.
The owner uses a combination of automated and direct email to manage your booking and cannot be responsible for incorrect email info or mails going into spam etc. If, after making your booking request, you do not receive an email within 30 minutes, please contact lena@brist-olive.hr to check your booking request has been received. Once you have received email from us please save it in your system as safe, so that all email is directed correctly in the future. Furthermore, if you suspect that for some reason we have not received one of your emails, you may call us directly (Lena +385 99 592 4156). We do however insist that we can only accept any pre-arrival communications and/or requests, especially that relate to a material change in the booking, to be communicated to us by email for clarity and transparency. The owner cannot be held responsible for requests made in any other way.
MAKING A BOOKING AND PAYMENT
For clarity there are generally three phases of booking:
Booking Pending: The booking request has been received via our website (www.brist-olive.hr) but payment of booking deposit has not yet been confirmed by the owner.
Booking Reserved: The booking deposit has been received and confirmed by the owner.
Booking Completed: Both the booking deposit and the booking balance of payment has been received and confirmed by the owner.
CONFIRMING YOUR RESERVATION
Once a booking request has been made online, the status of the booking will be pending and the owner will immediately send an automated email with the payment details for you to secure the reservation. You have a 48 hour period in which to make this payment, which also acts as a „cooling off period“ to be sure you wish to confirm the reservation. In this period you can cancel your pending reservation by contacting the owner, but only before any payment is made. Once payment of the booking deposit is made the booking is deemed reserved. Any offers made by email are also valid for a period of 48 hours.
The booking can only be reserved by the renter by email with an attached bank payment confirmation of the minimum non-refundable booking deposit of 30% of the total rental cost. The exact amount will be in your automated booking pending email, plus the balance to be paid later. The owner will respond within 24 hours with an email confirming your status as Booking Reserved. If however the full booking deposit has not been received within 72 hours from initial booking request, the booking pending status with automatically lapse and the dates with be returned to available status.
Payments of the booking deposit and booking balance are paid directly by bank transfer.
Please Note: Due to the time taken to receive international payments and for ease of communication we may confirm receipt of payment and change of booking status before funds have arrived to our account. In the case that payments are not received and are not forthcoming then the payment confirmation and change of booking status is deemed void. We will of course assist you to resolve any payment issues and will hold your reservation until resolved in a timely manner.
COMPLETING YOUR BOOKING
The booking balance payment must be received not less than 28 days prior to your arrival date at the property. The renter will receive a reminder email a week before, however we are not liable should you not receive this email. If a booking request is made within 28 days of the arrival date, the full cost of the rental must be paid at the time of booking. In this case, due to the short time to rental start, payments must received within 24 hours and the owner will respond within 24 hours of receipt of email will with confirmed status Booking Completed.
Bookings cannot be accepted from parties of young people less than 18 years of age. The owner reserves the right to refuse a booking in such situations and similar.
GUEST REGISTRATION
The renter is obligated by Croatian law, on arrival, to provide the owner with official identification documents containing personal details for tourist registration purposes with the national tourist board (HTZ). This information will not be used for any other purposes and documents will be returned to the renter once registered. A guest that does not provide any acceptable form of personal identification for tourist registration, as required by law, may be denied access to the property with no possibility of reimbursement of rent paid. Suitable identification are passports and, within the EU, national identity cards.
DURATION OF CONTRACT
A contract between you, the renter and the owner will come into existence when you have paid a booking deposit (or full payment if booking within 28 days of your arrival date). Croatian Law governs your contract and all matters arising out of it. Any disputes, claims or other matters, which arise out of or in connection with this contract, will be subject to resolution by the courts of Croatia only.
It is important that you check all booking details you receive from us immediately upon receipt. You must contact us straight away if any information appears to be incorrect as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 7 days of it being sent out.
PRICING
The price of your rental is based on pricing presented on the Brist d.o.o. website (www.brist-olive.hr) at time of your booking request. This will be confirmed in your booking pending email and any subsequent emails related to payment of booking deposit and booking balance.
LENGTH OF STAY
A minimum length of stay of 3 days applies. In the busier part of the season this is a minimum of 7 days. This is transparently displayed via our booking calendar.
The maximum length of stay in high season is two weeks (in the months of June to September ) and four weeks in low season subject to the owners agreement.
WHAT IS INCLUDED
The property is rented fully furnished and equipped. Linen and towels (one bath towel, one hand towel, one pool towel, and one robe per guest) are included, with beds freshly made for your arrival. We advise guests to bring their own separate beach towel, as towels or robes are not, under any circumstance, to be taken off the property.
Further included is electricity, hot and cold water, underfloor heating throughout the property, air conditioning in all major spaces, wood for the wood burning fire and maintenance of swimming pool and garden. For ecological reasons, and that most of our guests visit during the hot summer months, our outside pool is not heated. Use of the wellness facilities including jacuzzi and sauna are included. The sauna use is strictly for guests over 18 years of age and all children must be supervised when using other water based amenities. The owner expects a range of usage of these items/utilities and variations are expected based on season. However any exceptionally high use of any utilities may incure an extra charge. All meters will be read and noted at the start and conclusion of the stay. Televisions will have a range of local and international channels and a streaming service, however we do not offer all channels for all countries. A portable bluetooth music speaker is also available and can be used both indoor and outdoor, however any damage from rain etc. is subject to compensation via the security deposit. Internet access is available via wifi in all rooms of the property, however we cannot be liable for poor coverage or failure caused by service providers. It is generally assumed that the renter and guests will bring their own laptop should they wish.
The price is not inclusive of cleaning during the stay, changing the linen and/or towels (thought these are available in the property) or washing laundry as a laundry machine is provided on the property.
SECURITY DEPOSIT
A security deposit of €500 in cash will be retained on arrival day to cover any breakage or damage whilst staying in the property. The security deposit will be returned to the renter on leaving the property, provided there is no damage, missing items, no additional cleaning for the property being left abnormally dirty, and no other outstanding charges. In case of any breakages for which the costs cannot be determined immediately and exactly, the owner may withold the security deposit for a period of up to six weeks to assess the cost of any breakage/damage and to remedy such. In the case of professional cleaning/repair being required, where possible invoices of such will be supplied to the renter and the deposit will be reduced by the equivalent amount. A further fee of €50 will be applied as an administrative cost. The balance of a retained deposit will be returned via bank transfer. Should the costs of damage exceed the value of the deposit, the owner has the right to seek further compensation directly from the renter. In such cases relevant invoices will be supplied.
The renter must immediately advise the owner in the case of damage occuring or being observed. Any damage observed within the first 24 hours, which has not been caused by the present guests, and which has not been observed by the owner in a previous damage check, may, at the discretion of the owner, be deemed as not subject to compensation.
The property is fully furnished. Rearranging furniture, pictures or removing any items from the property is strictly prohibited.
Please ensure you have the security deposit ready when you arrive otherwise entry into the property may be delayed until the deposit is produced.
TRAVEL INSURANCE
We strongly recommend that the renter and all guests take out suitable insurance to cover all eventualities, but not limited to: personal injury, death, rental or travel cancellation, breakage, loss or theft.
CANCELLATION POLICY
The reservation cancellation policy is as follows:
The renter can cancel their reservation free of charge by email during the booking pending period – between their booking request and the payment of their booking deposit.
If the renter cancels the reservation at anytime after the booking deposit has been paid this amount is forfeit as the booking deposit is non-refundable.
If the renter cancels the reservation 28 days or less before designated arrival date and after the booking balance has been paid, no payment can be returned. Please note, failure to pay the booking balance 28 days or more before designated arrival date and time will constitute a cancellation of the booking and the forfeit of the booking deposit.
However, should if the renter chooses to pay the booking balance before the minimum 28 days and subsequently wishes to cancel between the date of payment of the booking balance and the 28 days before arrival, the renter will not be disadvantaged by early payment and the booking balance can be returned, however the booking deposit will be forfeit.
CHANGES OF RENTER AND/OR GUESTS
Should one or a number of the guests not be able to travel, and be replaced by others, the booking must be amended and is subject to the owners consent.
Should the designated renter not be able to travel and represent the guests during the full period of the stay, we must be advised of a change of renter. The new renter, as part of the existing group of guests, must accept in writing all terms and conditions and fulfill all obligations laid out in this document, and the requested change is subject to acceptance by the owner. Both the previous and new renter are liable for all payments until the full balance has been received. On receipt of full payment the contract passes to the new designated renter. Failure to make payments or conflicts between renters can be considered grounds for cancellation and forfeit of any payments to date under the general terms and conditions.
If the group as a whole is unable to travel the renter has the right to find alternative repacement guests with a new designated renter. This is subject to the owner’s consent and the fullfillment of obligations and complience with all terms and conditions contained herein. In this situation both the previous and new renter are liable for payments until the full balance has been received. Once the new renter has been confirmed by both parties as to have taken over the rental, the owner will deal with the legally responsible renter and any monetary transfers between former and present renter is not the responsibility of the owner. The fee for such a transfer is €100
The designated renter must be present during the entire period of the stay. Should the designated renter, need to leave for any reason, and/or not be able to fullfill his/her obligations a replacement in the group must be found for the rental to continue, and is subject to the agreement of the owner.
RESERVATION DATE CHANGE
If the renter wishes to change the dates of the reservation they are obliged to inform the owner via e-mail.
On request of a change of reservation date, if the preferred dates are not available, the owner will offer the renter the closest possible dates to the dates requested by the renter.
In the case that the the renter wishes to change the dates to those in which the price of accommodation is lower than the one at which they made the reservation, the renter is not entitled to the difference in the price of accommodation. In the case that the renter wishes to change the dates to those in which the price of accommodation is higher than the one at which they made the reservation, the renter must pay the difference in the price of accommodation.
If the renter does not agree to the offered new accommodation and/or pricing, and is not able to arrive in the booked time, the renter will be considered to have canceled the original reservation and the cancellation policy will apply.
The following maximum fees may apply subject to the timing and season of the renter date change request and are at the sole discression of the owner:
Up to 12 weeks prior to arrival: No charge.
Up to 8 weeks prior to arrival: A maximum of 5% of rental price.
Up to 28 days prior to arrival: A maximum of 10% of rental price.
In the final 28 days, after the booking balance has been paid, no changes are permitted. In this case should the renter confirm that none of the guests, for any reason, are able to travel and use the property, and the booking cannot be transfered to another renter and/or guests, the reservation is deemed cancelled and no refund of any payments is available.
LATE CANCELLATION OPTION
Entirely at the owner’s discretion, should the renter confirm in writing their inability to travel and their willingness to cancel within the final 28 days, allowing the owner to offer the booking period on our site, and should the owner manage to sell the time period (likely at a reduced short notice price), then a refund to a maximum value of the booking deposit may be returned, such that the owner is not at a loss due to the cancellation and has covered all associated costs. Should the owner not find a replacement renter then the full rental cost is withheld and forfeit.
This option is not required to be offered by the owner as, under our cancellation policy above, a cancellation within the last 28 days is deemed not eligible for any payments to be returned. Should the renter choose this option it is recommended that it be done sooner rather than later to give the greatest chance to the dates to be resold and possibility of monies to be returned.
OTHER CHANGES
If you wish to make other changes to your booking after it has been confirmed you must notify us in writing as soon as possible. We will endeavour to assist you but cannot give any guarantees. At all times our policies contained herein apply and at all times the owner is entitled, to retain payment to prevent loss due to such changes requested.
CHANGES AND CANCELLATIONS BY US
In the unlikely and exceptional event that alterations and cancellations have to be instigated by the owner, we will compensate you in the following ways:
Cancellations up to 8 weeks:
We will return reservation deposit in full and rental balance, if paid, in full.
Cancellations up to 4 weeks:
We will return reservation deposit in full and rental balance, if paid, in full plus a maximum of 5% of amounts presently paid to cover medium term rental added costs.
Cancellations less than 28 Days:
We will return reservation deposit in full and rental balance, plus a maximum of 10% of amounts presently paid to cover short term rental added costs.
We cannot accept liability for any other costs incurred such as, but not limited to, visas, travel tickets, car hire etc. by the renter or guests as a result of any cancellation.
We cannot take responsibility for the recommending, finding or rebooking of any alternative accomodation in the event of such a cancellation.
COMPLAINTS
If a guest has a complaint about the property or its contents whilst on holiday, it must be reported immediately, through the renter, to the owner who will take reasonable steps to resolve the matter. Subjective opinions are not considered as a complaint, for example a complaint that the sofa is not comfortable. This may be one person’s opinion but not the opinion of someone else. If the renter/guests choose to leave a rental over a subjective issue he/she takes responsibility for his decision as no refund will be considered in this situation.
The owner can take no responsibility for unforeseen mechanical failures such as the supply of electricity, water, internet, pool filtration systems, air conditioning, television or satellite service, appliances, etc., however all efforts will be taken to resolve the issue in an amicable and timely manner.
For the requirement of assesment and/or repair related to an issue or complaint, the renter is required to grant the owner and/or maintainance persons access, at a reasonable time, to seek to remedy the issue. The renter must notify the owner immediately on discovery of an issue, especially if the issue could cause injury to persons or further damage to the property if remaining unresloved. The owner shall have no liability for any complaint submitted after the completion of the hire period.
ARRIVAL/DEPARTURE
The villa is available after 16:00 (local time) on the day of arrival. The owner will need to know renter’s arrival information (expected arrival and departure time) and is helpful to know how the guests are travelling to us. This information should be advised to us at least 48 hours before arrival. While en route, it is requested that the renter calls us one hour before arrival so that the owner can arrange to meet the renter and guests in front of the property to facilitate the check in process.
Check in is possible untill 21:00 (local time).
The property must be vacated by 10:00 on the day of departure, unless otherwise agreed in writing. Please expect a brief inspection of the property and any settling of extra charges. The departure process may take up to 30 minutes, in which time the guests may be present and use the property, however on conclusion guests should depart reasonably promptly. A penalty charge of €50 will be deducted for every 30 minutes of delay from the security deposit should the owner find the guests not ready to vacate. On actual departure the return of security deposit, or part of, will take place.
KEYS AND GATE REMOTES
A maximum of three keys and gate remotes will be issued and these must be returned at departure. Please keep these items secure at all times as their loss may result in the need for their replacement and locks needing to be changed and associated costs being forfeit from the security deposit.
TRAVEL/ID DOCUMENTS
It is the responsibility of the renter and all guests to ensure that those travelling in the group have complied fully with all passport and visa requirement at the time of travel. Any failure in this respect may result in their travel arrangements being amended and/or curtailed with consequential losses in respect of the property booking/rental. In such circumstances the owner accepts no liability for any such costs or losses. It is furthermore important that you secure your travel (e.g. flights) arrangements, at the same time as booking the property, as the owner cannot be held responsible for problems arising as a result of disrupted or cancelled travel arrangements.
DEPARTURE DAY
Guests must keep the property and all furniture, facilities and equipment in the same state of repair and condition as at the start of their stay. At the end of the hire period, the property and its contents, including all equipment, furniture, utensils, etc must be left clean and tidy which includes the crockery and cutlery cleaned and ensure that the cooker, oven, fridge and microwave are clean.
The outside kitchen area must be left clean and all recycling and rubbish needs to removed to the outside provided and correct dustbins. A cost of €50 will be deducted from the security deposit should it be necessary for the housekeeping staff to either clean the outside grill, discard rubbish to provided outside bins, or reoganise rubbish between the various recycling bins.
The renter is responsible for all damage or loss which occurs to the property and/or its contents during the stay and is responsible for paying appropriate compensation to the owner in case of any damage, through the security deposit but not limited to it.
NUMBER OF GUESTS
At any time the number of persons accommodated on the property cannot be higher than booked and confirmed via email from the owner. This number of persons includes children. The maximum capasity of 8 persons however can be extended to 9 if one of the guests is a child up to three years of age. In this case the owner must be advised and a cot must be rented for the duration of the stay.
At the request of the renter, before or during the rental period, the number of guests can be increased up to the maximum capacity. The requested change of the guest number must be submitted by email directly to the owner and strictly a minimum of 48 hours in advance of any such arrival. Such changes are subject to a €50 administration fee and these guests must also provide identification on arrival as are also subject to tourist tax.
During the period of rental the renter is also obliged to announce, in advance, any visitors which will come to visit but do not stay overnight. At the discression of the owner, any discovered unregistered guests are subject to a charge of up to €150 per night from the start of the booking. Furthermore the total number of persons on the property, including the guests and visitors, cannot be higher than the maximum number of 8 persons at any given time. If more persons than the maximum permitted number of guests are present on the property, without the express permission of the owner, these unregistered guests must vacate the property immediately. Should the group misrepresent themselves, this is deemed a serious breach of contract.
Security deposit may be returned subject to compliance with terms and conditions related to security deposits.
CARAVANS AND TENTS
The maximum capacity of the entire property is 8 persons. The owner does not permit the parking of caravans, motorhomes or the pitching of tents to provide extra sleeping space either within the confines of the property, adjacent to it or in any unregistered areas in the locality. Subject to agreement in writing, motorhome/campervans may be parked on the premises in so long as their purpose is solely for transport during your stay. Under no circumstances can such vehicles be connected, emptied or resupplied on the property without express permission of the owner. Care must be taken in manoeuvering larger vehicles.
RIGHTS OF ACCESS
The owner of the property shall be allowed free access to the property at any reasonable time during the rental period for the purpose of extra cleaning service, inspection of the property, maintenance or in case of emergencies, e.g. failure of any facilities. Except in the case of emergency such as an immediate threat to persons or property, any such access will always be announced. Whereas we try to do all regular maintainance when the property is not being actively rented, we do request access sometimes, particularly during high season, as we may not be able to book such work during the short turnaround period between bookings. In this case the owner will liase with the renter to find the most appropiate timing possible.
BEHAVIOUR, DRUGS & HAZARDOUS MATERIALS
The renter and guests shall not use, or permit to be brought into any property, any illegal substances including, but not limited to, narcotics, flammable fluids, fireworks or other explosives or articles deemed hazardous to life, limb or property.
The renter is responsible for the correct and reasonable behaviour of the guests. Groups such as “Stag/Hen“ parties, or similar, are not permitted on the property. While the owner expects and very much hopes that all guests enjoy themselves, we do not permit the property to be used for excessive „partying“. Music should be kept within reasonable limits and behaviour remain at all times appropiate and in control.
Should the group misrepresent themselves as to their association and the reason for their stay, or the agreement on behaviour be breached, including, but not limited to threats to persons, property or the surrounding properties and land, a verbal warning may be offered with the intent to resolve any such issue amicably. However in the case that this does not result in the group immediately complying with the terms of this agreement, this is deemed a serious breach of contract.
USE FOR COMMERCIAL PURPOSES
The property is registered with the sole purpose of rental by private persons for holidaying. Under no circumstances may the property be used in any commercial activities such as, but not limited to: promotion of products or activities, filming, photographing or any activity which has the potential to cause damage or influence the brand integrity of the property. In the case of any such commercial activity undertaken, without the express permission of the owner, or should the group misrepresent themselves, this is deemed a serious breach of contract.
Ordinary private use of phones, cameras and videoing, deemed as an integral part of recording the holiday experience, are permitted and can be shared on social media and other channels.
BREACH OF CONTRACT
We understand that a breach of the terms and conditions of this contract can happen inadvertently. We choose to resolve such minor issues simply through good comunication and that is always our preference. However if we deem that the breach of contract is wilful, repeated or serious, the owner retains the right to terminate the rental agreement which comes into force immediately, without a notice period, and all guests are obliged to leave the property permanently within four hours and the renter is not entitled to demand the return of any part of the rental cost from the owner.
SECURITY
As with all the rental properties there is a risk of burglary. Guests are fully responsible for the security of the property during occupancy. When not on the premises, guests must keep all windows and doors locked securely at all times, and are also responsible to set the security system and security cameras to active. For consideration of guest privacy, it is the renter and not the owner, who control the security of the property and activation of seecurity cameras during the stay.
It is the renter’s responsibility to immediately advise the owner in case of burglary and the owner may inform the relevant authorities such as the Police. The owner accepts no responsibility whatsoever for any loss or damage due to theft or any security related incident however caused. No refund can be given should the renter/guests decide to vacate the property as a consequence of a burglary.
Any valuables left on the property are at guest’s own risk and we recommend that documents and valuables be kept in the safe provided. The owner is not responsible for loss or breakage of guest’s personal property.
The renter is responsible for keys and gate remotes. Locks or gate control units will be charged at replacement cost.
ADDITIONAL SERVICES
Shopping
We can provide a shopping service for you for groceries before your arrival if requested. On your pre-arrival email you will be given this option. Please list all items (in English/Croatian) clearly and quantities must also be included. We will choose known brands mid range price points unless otherwise advised. Any item that we are not able to clearly identify will not be purchased and we cannot be held responsible for errors or product preferences. The cost of this service is displayed on our booking page. The value of the shop will be advised with the receipt and the amount settled upon arrival.
Additional Cleaning
We can provide a extra cleaning service for guests who have booked longer stays. This service does not generally include a linen change as guests have an extra set of fresh linen available to them for all beds on the property which they can use should they choose. We also provide replacement towels should they been needed for longer stays. For both environmental and logistical reasons, we only offer additional cleaning service for guests with bookings of more than seven days. The additional cleaning service covers floors, windows, bathrooms and interior surfaces but does not include the cleaning of kitchen and dining utensils (cutlery, crockery, pots) or grill surface. We would request that the villa not be occupied during the cleaning process which lasts approximately 3 hours. The cost of this service is €150. Should you wish us to change the linen also this should be advised in advance and is charged at €50. Requests for extra cleaning need to be advised a minimum of 48 hours in advance so that we can arrange our team.
SWIMMING POOL AREA
Use of the swimming pool is at the guest’s own risk. Guests are specifically advised not to allow unsupervised children near the pool. No glass of any kind is allowed in the immediate vicinity of the pool area.
SMOKING POLICY
Smoking is not permitted anywhere inside the house. However, guests may smoke on balconies and terraces. Ashtrays are provided for guests use – please take great care when disposing of the contents of ashtrays, especially at night.
If any guests are found to have smoked inside the villa, the full security deposit will be forfeited to cover the costs of cleaning the air conditioning system and fumigating furnishings. The owner reserves the right to recourse for any additional charges as a result of having to relocate future guests whilst the villa is being cleaned and fumigated.
INFORMATION
While we make every effort to ensure that descriptions supplied are accurate, we cannot accept responsibility for errors contained therein or the results thereof. The renter accepts that minor differences between the photograph/illustration/text used and actual property may arise.
The owner reserves the right to make modifications to property specifications that are considered necessary in light of operating requirements. In the interest of continual improvement, property owners reserve the right to alter furniture, fittings, amenities, facilities or any part of any activities, either advertised or previously available without prior notice.
If material changes occur after your booking has been confirmed, we will advise the renter as soon as possible.
PETS
Pets are permitted on the property at the sole discretion of the owner and a request to include a pet in the booking must be made at the stage of the initial booking via email. At no stage are pets permitted in the pool, wellness area, bedroom areas or on the furniture, especially the couch and soft furnishings. Should it be discovered at checkout for the need for extra cleaning or professional cleaning of parts of the property, the renter’s security deposit will be forfeited to cover these costs. Please also be aware also of pets bringing mud from surrounding areas onto the outside areas of the house and pool. Pets should also be on a leash when walking in farm areas especially if tour guests are present.
A fee for accommodating pets may apply.
ENVIRONMENT
Wildlife
Please be aware that the property is located deep in nature and in a rural farming area and as such guests may encounter flora and fauna such as mosquitoes, wasps, bees and birds of prey, and less likely, but not exclusivily, ferrets, badgers, snakes, wild hogs and deer. Also guests can expect activities related to the farming and the wilderness of Istria. The owner will supply apparatuses for the reduction of mosquitoes within and around the property.
Insects & Pests
Insects and pests are inevitably present in Croatia’s Mediterranean climate. Within reason, this is normal. Only when, in the owners reasonable opinion, such fauna become a serious nuisance, will further action be taken. Please contact the owner as soon as possible if guests experience a problem with fauna and we will act accordingly. Failure to report a problem immediately cannot be remedied at the end of the period of stay.
Building Work
In the event of building works taking place by local authorities, private developers, in adjoining areas or by neighbors, it is important to note that the owner is not responsible to compensate for such work. It is also the case that the Santa Margherita olive grove is an area where some development is planned and such work may be within audio and visual range of the villa. We will endeavour to reduce any such noise in such situations but cannot be held responsible for any building works that take place during a stay.
Low Clearance Cars
People driving low clearance and/or sports cars are asked to consider that the property, while having a smooth and level driveway, is accessed via unsealed roads which can have a rough and irregular surface. Brist d.o.o., under no circumstances, accepts liability for any damage caused to vehicles in accessing the property.
LIABILITY
No liability is accepted by the owner for death, personal injury, accidents, loss or damage to persons or personal effects, however caused, as a result of the use of the property or any of its amenities such as, but not limited to the wellness area, sauna or pool.
The owner cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by ‘force majeure’. In these Terms and Conditions, ‘force majeure’ means any event which we could not, even with due care, foresee or avoid. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial disputes, natural disasters, fire, acts of God, terrorist activities, quarantine, epidemics, pandemics, weather conditions, government action or other events outside our control.
In rare or extenuating circumstances, beyond our immediate control, the property may have to be temporarily withdrawn at short notice during your stay. In such an event our liability shall be limited to the return of the sums paid to us in respect of the unused portion of the rental calculated on a pro rate daily basis.
WEBSITES & LINKS
From time to time we may offer links via our website (www.brist-olive.hr), in person or via email to other sites which we feel would be of interest to guests before, during or after their stay. The owner would like to make it clear that we are not responsible for the actions or content of these services/products and/or websites.
SPECIAL REQUESTS
We will endeavour to meet any requests you may have prior or during your stay however we unfortunately cannot guarantee them. Special requests do not form part of our contractual obligations to you and we accept no liability if they are not met. Any such requests must be submitted by email by the renter.
The property is rented as self catering accomodation, therefore, although we can offer some insights or recommendations for your stay, we do not offer any such services associated with hotels such as concierge, booking meals, laundry, room service, wake up calls etc.
CONFLICTING CLAUSES
Should any two or more clauses appear to conflict it is at the discretion of the owner as to which clause supercedes.
VALID TRANSLATION
The English language version of this document is deemed to superceed all other translations.
LAW AND JURISDICTION
This agreement between the owner and renter shall be subject to the jurisdiction of the Courts of Croatia.
INSURANCE POLICY
While the house is covered under its own insurance policy, cancellations and breakages are not. Once again the owner strongly recommend that all guests take out adequate insurance cover to any such eventualities to enjoy your holiday with us in safety and peace of mind.
BUSINESS DETAILS
Brist d.o.o. for olive oil production, consulting, trade and tourism.
Business Address: Trgovačka 40, 52215 Vodnjan, Croatia. (this is not the villa address)
IBAN: HR1323600001101438531, SWIFT CODE: ZABAHR2X, Zagrebačka banka d.d.
OIB: 37971561748 / EORI: HR37971561748
Glavna djelatnost: 1041, Proizvodnja ulja i masti; Vlasnici: Silvano Puhar, Ines Puhar i Paul O’Grady, Osobe ovlaštene za zastupanje: Silvano Puhar direktor, Ines Puhar direktor i Paul O’Grady direktor. Nadležni sud: Trgovački sud u Pazinu; MBS: 040025898; EUID: HRSR.040025898; Društveni ugovor o osnivanju društva sklopljen je 04.12.1992 Više informacija o osnivanju možete pogledati u sudskom registru.
Contact: paul@brist-olive.hr / +385 (0)95 562 4111
Web: www.brist-olive.hr